Karen Van Kirk
May 21, 2021
Karen Van Kirk is the Senior Vice President of Viewer Experience for Disney Streaming. In her role, Karen leads Hulu, Disney+, and ESPN+ customer support teams to deliver the best quality support for viewers. She is responsible for scaling support as our streaming customer base continues to soar, capturing customer feedback and ensuring that each touchpoint in a viewer’s journey is meaningful and impactful.
Previously, Karen had roles in Corporate Strategy, Product Management, Operations and Project Management with technology companies large and small over the course of her career. Prior to Disney Streaming and Hulu, Karen was the Director of Business Operations for the QuickBooks Payments business within Intuit. She has also been the Founder and Executive Director of a nonprofit organization and a small business owner. Karen holds a B.A. from U.C. Berkeley and an M.S. in Management from the M.I.T. Sloan School of Management