August 31, 2023
Arun Chandra is the Senior Vice President of Viewer Experience (VX) at Disney Streaming, overseeing all support channels for subscribers globally across Disney+, Hulu, ESPN+ and Star+. He leads the development and execution of frictionless self-service and seamless assisted support strategies to deliver an industry leading experience for Disney Streaming’s viewers. His team manages all aspects of internal and outsourced VX operations, including VX technology roadmaps, data analytics, insights, launches, business operations, partner management, training, quality, and workforce management for the large workforce that supports our subscribers.
Prior to joining Disney, Chandra served as VP of Scaled Operations at Meta, where he led the team that handled millions of transactions daily for multiple lines of business including customer support, commerce, payments, integrity, and labeling to serve Facebook’s vast community. Before his role at Meta, Chandra was the SVP of Global Operations at HP Enterprise, where he spearheaded the global supply chain and customer operations to drive revenue, cost, and customer experience for the company. He also led Diversity, Equity & Inclusion initiatives and was the executive sponsor and ally for the Women@ ERGs at both Meta and HPE.
He currently serves in advisory roles for multiple educational non-profits and is a member of the Board of Directors at Saint Francis High School as well as the Advisory Board at Santa Clara University’s Leavey School of Business. Chandra holds a MS in Computer Science from The Ohio State University and an MBA from Santa Clara University and is based in the San Francisco Bay Area.